Why can't I get past the Wrap up income point on Turbotax free? Page pinwheels then login. Then pick up where left off to add add'l 1099-INT. Wash rinse repeat. HR Block?

Forum|Forum|6 years ago
March 24, 2020
1 reply
15 views

No text available

TurboTax Self Employed Online

GiseleD

Level 14

You may want to log out, clear your cookies and cache, and then log back in to see if that helps.

Here's how:

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

Here are the official instructions for the most popular browsers:

Google Chrome
Mozilla Firefox
Microsoft Internet Explorer 11 (use the drop-down on the upper right corner of that page for earlier versions)
Microsoft Edge

Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

starkleader2176Author

Level 2

I didn't have space to mention that I tried from two different computers with the exact same result. Finally gave up and filed with HR Block in about half the time I wasted fighting this. Thank you for trying to help but it's Intuit's fault. Why they can't make something this simple just work is beyond me.