When i try to finish and submit my tax returns the screen just turns blank, I am on a mac using safari. How can i resolve this problem?

Forum|Forum|6 years ago
February 6, 2020
5 replies
42 views

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TurboTax Free Edition Online

LeonardS

Alumni - Intuit

This issue may be due to your web browser. Clear your web browsers cookies and cache reboot your Mac then open TurboTax to finish your tax return. If this does not resolve the issue post a reply to this thread for help.

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crw4939

Level 2

This issue did not get resolved.

CassLO

Level 11

Make sure you're up-to-date, quit and reopen TurboTax. If you're not on the latest release, the program will automatically download it. Please also see the TurboTax FAQ below for troubleshooting options:

Troubleshoot blank screens, missing buttons, or missing images

If the above information does not help, you can also try signing in on a different browser or computer.

If it is still not working and you would like to contact customer service, start by clicking on Contact Us. Answering the questions will help to ensure that your call is properly routed.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Patrycja1989

Level 2

I’m trying file my state taxes and the page turns white ( blank) I’m on safari I tried everything restart phone computer iPad same problem. Clear caches everything what to do?

CassLO

Level 11

Troubleshoot blank screens, missing buttons, or missing images

If the above information does not help, you can also try signing in on a different browser or computer.

If it is still not working and you would like to contact customer service, start by clicking on Contact Us. Answering the questions will help to ensure that your call is properly routed.

@Patrycja1989

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"