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Level 1
October 12, 2019
Question

When I go in to Henry and Elizabeth minors account its pulling up Michael gomers information

  • October 12, 2019
  • 2 replies
  • 25 views
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    2 replies

    Level 15
    October 12, 2019

    We do not know who these people are--are they your children/family members?  If an online account was used for more than one person's return, using the same account and user ID, then the last return prepared on the account overwrote the ones that were prepared before it.  And the earlier ones are lost forever.

     

    Are you sure you are in the right account?

    Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

     

    Account recovery

    https://myturbotax.intuit.com/account-recovery/

    https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

    Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.

     

    https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

    https://ttlc.intuit.com/questions/1901535

    https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac

    https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows

     

     

    **Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
    Critter
    Level 15
    October 12, 2019

    Not sure what you mean ... are you trying to long into an online account ?   If so each person needs their own UserID ... did you accidentally use the same account for everyone ?   If so the older files were overwritten by the newest one.  

     

     

    You need to create a separate TurboTax Online account to file your  child's tax return. If you use your account to prepare her return, you will overwrite all of your information. Your child will have their  own user id and password, but you may use the same email address for their  account, if you wish. Please see the FAQ below for instructions on how to start another tax return in TurboTax Online.

     

    How do I start another return in TurboTax Online?  

    Thanks for asking! Never start another return by going back and overwriting everything in the return you just filed. This will replace your info, which means you won't be able to retrieve your return later.

    Follow this procedure instead:

    Instructions

    1. Sign out of TurboTax Online.
    2. Select the TurboTax Online product you want to use for the second return and proceed.
    3. On the Create your account screen, set up a new login for the second return.

      • You can reuse your email address if you want to receive e-file notifications for the second return.
      • Up to 5 accounts can be tied to the same email address.
    4. After you've created the new account, you can start working on the second return.

    Tip: If you're preparing multiple returns for family members, it's more economical to switch to the TurboTax CD/Download software, which lets you e-file up to 5 federal returns at no additional cost. More info

    Related Information: