What should I do E-File failed Validation I verified for software updates and all is up to date

Forum|Forum|1 year ago
February 15, 2025
6 replies
44 views

It says that there is not a Matching file with FTB what should i do?

SRD9999

Level 2

I filed the Fed alone and it went through.

It's just my State that fails validation. I'm in California

CatinaT1

Level 15

Here are several troubleshooting steps that you can try:

Make sure your Windows Software is up to date.
If you are using a downloaded version, uninstall and reinstall the program from your MyDownloads folder. How do I find my TurboTax for Windows software download?
If that doesn't help, try a manual update. What is a manual update?
Turning off your VPN and anti-virus software during the update can help as well.

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SRD9999

Level 2

I'm not on Windows.

TT did update and then everything went through. So it was your software that was the problem.

Cindy_inCA

Level 2

If you live in CA, you will not be able to e-File your CA return in 2025. You will need to print it and mail it in. There are no workarounds. I discovered this after 3 phone calls. My final call was escalated 3 levels over 2 hours. The final resolution specialist discovered an internal update that the CA state returns cannot be e-filed. You can still e-file your Federal return.

VolvoGirl

Level 15

I efiled both federal and California from the Desktop program on Feb 19. And guess what! CA sent my refund the very next day!! I got it a couple days later.