Skip to main content
TurboTax
Community
TurboTax
TurboTax
J
jrboy0002-gmail-
Level 1
July 16, 2023
Question

What is your customer service number?

  • July 16, 2023
  • 4 replies
  • 0 views
Can you send me a Federal,  IRS Tracer Request   Form?

4 replies

VolvoGirl
VolvoGirl
Level 15
July 16, 2023

This?  Form 3911 to trace a missing refund

https://www.irs.gov/pub/irs-pdf/f3911.pdf

rjs
Level 15
rjsLevel 15
Level 15
July 16, 2023

See the following FAQ to contact TurboTax customer service.


How do I contact TurboTax?


But if you want to initiate an IRS refund trace, you don't need help from TurboTax. Download the form from the following link.


Form 3911, Taxpayer Statement Regarding Refund

 

Critter-3
Critter-3
Level 15
July 16, 2023

What are you trying to "trace" ?  The return you filed or the refund ?

 

Contact TurboTax support and speak directly with a TurboTax support agent concerning this situation.

See this TurboTax support FAQ for a contact link and hours of operation -https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

DoninGA
Level 15
DoninGALevel 15
Level 15
July 16, 2023

The form to report a lost or missing tax refund is Form 3911.  You complete and mail the form to the IRS office for your state using the address for a Form 1040.

Go to this IRS website for the Form 3911, Taxpayer Statement Regarding Refund - https://www.irs.gov/pub/irs-pdf/f3911.pdf

Go to this IRS website for addresses by state - https://www.irs.gov/filing/where-to-file-addresses-for-taxpayers-and-tax-professionals-filing-form-1040

 

If this is for tax year 2022, what is the status of the federal tax refund on the IRS website - https://www.irs.gov/refunds

 

If the 2022 federal tax refund status is Issued, did you request to have your TurboTax account fees paid from the federal tax refund?

TurboTax flag icon

Unlock tailored help options in your account

Create an account
TurboTax Expert Assist
TurboTax Expert

Get answers to all your tax questions

Our experts are available on-demand, no appointment needed. Get help all year long with TurboTax Expert Assist.

Explore your options
Terms & ConditionsAccessibility statement
Sitemap
Intuit
TurboTax Credit Karma QuickBooks MailChimp

©1997-2026 Intuit, Inc. All rights reserved.
Intuit, QuickBooks, QB, TurboTax, Credit Karma, and Mailchimp are registered trademarks of Intuit Inc. Terms and conditions, features, support, pricing, and service options subject to change without notice.

Security Certification of the TurboTax Online application has been performed by C-Level Security.

By accessing and using this page you agree to the Terms of Use.

About Cookies Manage cookies

TRUSTe nResult Certified e-File C-Level Security Certification
Intuit
TurboTax Credit Karma QuickBooks MailChimp

© 2026 Intuit Canada ULC or its affiliated companies. All rights reserved. Intuit, QuickBooks, QB, TurboTax and ProFile are registered trademarks of Intuit Inc. Terms and conditions, features, support, pricing, and service options subject to change without notice.

Copyright © Intuit Canada ULC, 2026. All rights reserved.

About Cookies Manage cookies Privacy setting

Intuit
TurboTax Credit Karma QuickBooks MailChimp

© 2026, Entreprises Intuit Canada ULC ou ses sociétés affiliées. Tous droits réservés. Intuit, QuickBooks, QB, TurboImpôt et ProFile sont des marques déposées d’Intuit Inc. Les modalités, prix, fonctions et options de service et de soutien peuvent changer sans préavis.

© 2026, Entreprises Intuit Canada ULC. Tous droits réservés.

À propos des témoins Gérer les témoins Privacy setting