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Level 1
March 28, 2020
Question

We've already paid the turbo tax filing fee for federal and state. The form was rejected. Why am I being ask to pay again?

  • March 28, 2020
  • 4 replies
  • 18 views
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4 replies

VolvoGirl
Level 15
March 28, 2020

Did you pay for the Live expert help feature?  Looks like you might have upgraded or added additional service.

 

If it's  because you added Live you might be able to remove it.  

There are 2 different ways to remove Live depending on how you added it

https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-turbotax-live/00/27312

Level 2
May 27, 2020

This same thing is happening to me. I paid the fee before completing my filing, and now that I am ready to file it is asking me to pay again. I did not purchase the LIVE version, I did not upgrade or add any additional service. 

Thank you. 

Level 2
March 19, 2022

I purchased that federal AND one state turbotax return.  Now that I am ready to file my one state return, I am being asked to pay for it?  WHY?