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Question

We tried, but couldn’t get any info from your file

Forum|Forum|4 years ago
December 23, 2021
1 reply
11 views

Doing the Free Online Version this year and trying to transfer last years tax info from PC version Deluxe. The saved file is PDF and the file will load into the desktop Deluxe Version 2021 with no issues. Why am i getting this error:

We tried, but couldn’t get any info from your file

Make sure your PDF contains last year’s return before trying again.

2020 McManus T Form 1040 Individual Tax Return_Records.pdf

TurboTax Free Edition Online

Level 8

If you can get a pdf file to work, it will only transfer your name, ss number, and other personal information. It will not transfer any of your tax data. You need a 2020 tax file to start your 2021 return with data filled in.

Level 15

See https://ttlc.intuit.com/community/entering-importing/help/how-do-i-transfer-last-year-s-return-into-turbotax-online/00/25953

However, ignore the tax year stated in the article.