Uncompleted Taxes

Forum|Forum|5 years ago
October 14, 2020
1 reply
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I started to use TurboTax to completed my 2019 tax return. I bought the tax preparation programs which totaled to $110, but my tax return keeps getting rejected. I have no turned it in at all - help.

TurboTax Deluxe Online

xmasbaby0

Level 15

Some rejected returns can be fixed and re-filed. Some have “un-fixable” reasons for the rejection and have to be mailed instead.

You received a rejection email that we cannot see. Please tell us word for word what it says so we know how to help you. Or even copy and paste the email message.

If you used the IRS non-filer site to get a stimulus check, you will now get a “duplicate SSN” rejection. We are seeing people who did not notice or ignored the warning on that site about using it if they would be filing a tax return.

https://ttlc.intuit.com/community/tax-topics/help/stimulus-how-to-file-your-return-after-getting-reject-r0000-902-01/01/1602609

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

kchurch_16Author

Level 2

I do not feel comfortable to copying and pasting the information that has been included in the rejection emails I received. I can tell you that the forms I acknowledged had the wrong social security number on them and they will not let me correct them. I paid $110 for TurboTax help just to mail in my return?

xmasbaby0

Level 15

When you get a rejection for a duplicate Social Security number you cannot e-file. Rejections come from the IRS--not from TurboTax. Your fee was for using the software to prepare a tax return--there was no extra fee for e-filing. The fee is the same whether you e-file or print and mail it.

If you used the non-filer site to get a stimulus check, that is why your return is being rejected now. Or it could be that someone--somehow--used your SSN on a tax return already--in which case the IRS will sort it out.

Either way--you cannot e-file. You have to print, sign and mail your tax return.

https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online/00/26258

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.

Federal and state returns must be in separate envelopes--they go to different addresses.