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Level 2

Question

Unable to purchase turbotax download

Forum|Forum|3 years ago
December 27, 2022
4 replies
28 views

No text available

TurboTax Online

Level 15

What happens?

CD/DOWNLOAD (This requires a full PC or Mac—-cannot be used on a mobile device)

https://turbotax.intuit.com/personal-taxes/cd-download/

You can also purchase the CD/download from various retailers such as Costco, Amazon, Walmart, Best Buy, Staples, Sam’s Club, etc. etc. etc.

This link Where can I obtain authentic TurboTax software? has a list of authorized TurboTax resellers.

When you use desktop software, there is an additional fee to e-file a state return. You can avoid that fee if you print, sign and mail the state return. The state e-file fee is $19.99 and increases in March.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Level 15

That is a vague question ... what happens when you try ?

https://turbotax.intuit.com/personal-taxes/cd-download/

turbotaxrmc62Author

Level 2

The turbotax website is unable to process a credit card payment. I have tried over a number of days to make the purchase to no avail. I also set up a new Intuit account to see if thew issue was my original account, but that also did not work.

Error message copied below:

Oops. We’re having a little trouble processing your billing information. Please contact support to speak with an expert to assist you

I should also note that this same exact issue occurred when I purchased the 2021 version last year, and when I had to pay to file 2 state returns. Numerous calls were made to turbotax support to fix the issue, but to no avail. A year later the issue still happens.

Level 15

@turbotaxrmc62 You will have to contact TurboTax support for this problem.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax