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Pricing

Level 2

Question

Unable to print, preview or export to pdf from TT Premier 2019 using MacOS Catalina on 2 computers (different homes)

Forum|Forum|6 years ago
February 5, 2020
47 replies
273 views

I've read a lot (all?) of the previous year's suggestions.

On one Mac I was able to efile federal form & print it, but not able to see the MN state form (tho I can see the worksheet version). I can't print using any method; I can't preview; I can't pdf it; in most cases, TT crashes. I eliminated ~/Library files via Finder as per one suggestion (but it didn't appear to completely uninstall TT); I reinstalled Turbo.

On the other computer, I have the same issues. I downloaded Acrobat Reader, but no luck with a pdf. I also eliminated the suggested Library files & restarted the Mac but didn't reinstall TT on that one.

What am I missing here?

Thanks!

MorseMillion

Level 2

I am having the same problem! It allowed me to print the first federal return, but it won't allow me with a new one. I can't preview, print, or save as a pdf, and I had to force quit the app (not responding) with every attempt. I completely uninstalled it, reinstalled it, and still have to force quit to stop the spinning beachball of death with any attempt at printing or preview.

I wish I could say I've figured it out, but this is way above my pay grade. Any help would be appreciated!

pjlimon

Level 2

Same problem with TT Deluxe 2019. Can't print TT hangs and I have to force quit it. Cannot preview or print. This needs to be fixed now.

user17723091124

Level 2

I'm having the same problem with TT Home & Business using MacOS Mojave. I cannot preview or print the IL State return! Whenever I attempt to do so, I get the spinning beachball and have to force quit TT. This problem is only with the state return, as I am able to preview or print the Federal return.

I tried some of the suggestions in the Community, but to no avail. I contacted TT support and after almost two hours, they could not solve the problem.

TT support said this problem has been reported by many users with various state returns. They are generating a Defect Submission and will actively try to resolve the problem.

I suggest than anyone else having this problem contact them to report the issue.

Username1137028

Level 2

Also unable to print or preview. Application: 2019.r14.032 Build Date: Feb 7, 2020 at 8:09:26 PM macOS Catalina Version 10.15.3 Macmini6,2 (Late 2012) App instantly quits with no messages.

TerukoL

Level 13

When opening TurboTax for Mac after installation, you may see the TurboTax checkmark icon bounce a few times before disappearing from the menu bar. This can be accompanied by the error: TurboTax 20xx can't be opened because Apple cannot check it for malicious software. Please click TurboTax for Mac won't open when installing for help in solving this problem.

See the answers provided below for more information.

Please reach out to Customer Support via the Contact Us link below if you continue to have a problem:
https://support.turbotax.intuit.com/contact/

Post [Edit 02/13/20 3:00 PM]

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

MorseMillion

Level 2

Thank you so much, Mr. TT expert for giving us all advice on Windows software!

Any help for the Mac software we are all asking about on this thread? That'd be great.

thechuck

Level 2

I had this same problem, called TurboTax, and they were no help. They told me to uninstall and reinstall the program. But I found a much quicker fix.

Mac apps are supposed to use the system for print settings. If you select Page Setup… from the File menu in TurboTax it probably says "Any Printer." That should work, but it doesn't with TurboTax (at least not unless they have fixed it by the time you are reading this). Your Mac goes off into la-la land, and the system reports the application is not responding. Basically, what is happening is the software is asking for information from the system in a way Apple no longer supports, so it just sits there, waiting for an answer that will never come. That answer has to do with identifying the printer to which the job should be sent.

So here's the fix:

1. Select Page Setup… from the File menu in TurboTax.

2. Select the name of the printer to which you want to print from the pop-down menu, replacing "Any Printer."

That should fix the problem.

BW_20

Level 2

All Hail The Chuck!!!!

Your suggestion Worked and I got a Deluxe return printed after three days of trying; Thank You. (I also, prior, plugged in my AirPrint enabled Canon MX922 and changed to print by USB -- the wife's suggestion; she's often right 🙂

So, Chuck, Thanks!

(I've used TT for over 10 years with a Mac; this is the third year for this MacBook and MX922 -- how did TT manage to change something this basic over the years?)

BW_20

Level 2

Heidi,

"the chuck" posted an answer to select your printer; see below -- his suggesstion worked for me; try it and see.

heidiup2Author

Level 2

Thanks, but it definitely wasn't my problem which fixed itself, presumably from a recent update/patch

BluesFan

Level 2

PROBLEM SOLVED after TT Customer Support pushed another copy of TTDeluxe 2019 to me. I uninstalled previous version (from Sam's) through Finder (did not have to delete individual files). Installed the new version and it worked first time. Thanks Michelle B!!!

Having said that, that was my second call to TT Customer Support. The first time I got "disconnected" after the "supervisor" took a half hour to ask me if my TT was up to date (it was) and did I reboot my system (I did).

The Chuck solution nor deleting the com.intuit.turbotax.2019.plist file worked for me

I did notice this problem has been around since Feb. The problem maybe with the Sam's/CD version?

Good Luck

Cleglb

Level 2

I think that Bob Abel who has been helping me prepare my filing has modified the forms for prepaying 2022 taxes and now I can't seem to print a new copy to be used for filing.

Cleglb

Level 2

I'm Leonard B. C. of [PII Removed] Telephone [phone number removed]. a Mr. Bob Able who has helped me for many years helped me again this year but is retired so he says there are somethings he can no longer do to help me. I printed a copy but he was concerned that 2021 taxes were so much higher that previous years that TT printed prepayment notices @ about $13,000 each un stead of the usual $4400 ones. We have no reason to believe 2022 taxes will be so hi so he's hopeful he can modify the prepayment forms to more realistic number. How can I print out the latest version of the TT form for filing? I worried because I have no idea whether this will even be seen by anyone at TT. Please respond, I need help.

PattiF

Level 15

If you need to change the amounts that are shown for the 1040ES, you can follow these instructions to change the amount.

When you prepare your 2021 return, we'll automatically calculate your 2022 estimated tax payments and prepare 1040-ES vouchers if we think you may be at risk for an underpayment penalty next year.

You can also calculate your 2022 estimated taxes and generate the payment vouchers by doing this:

With your tax return open, search for 1040-es (be sure to include the dash) and select the Jump to link.
Answer No to the question Do you want to change your W-4 withholdings for 2022?
Answer the questions about things like your 2022 filing status, income, and deductions.
Eventually, you'll come to the Print Vouchers? screen. Answer Yes and we'll include your 2022 1040-ES payment vouchers when you print a copy of your return later.