Unable to enter license code to Turbo Tax 2022 cd. Box appears and cursor in box but does not take any character entry.

Forum|Forum|3 years ago
January 6, 2023
3 replies
113 views

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TurboTax Online

Best answer by SteamTrain

Some folks have indicated that a simple copy-paste of the entire code might work. <cntl-c> <cntrl-v>

Critter-3

Level 15

Did you download the installation file and install the program ?

sloriaAuthor

Level 2

Yes and opened and updated TT. It asked for activation key. Window showed the box. I can click in the box but it doesn’t recognize any keystrokes.
Uninstalled and reinstalled. Same problem.

SteamTrainAnswer

Level 15

Some folks have indicated that a simple copy-paste of the entire code might work. <cntl-c> <cntrl-v>

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

catlady12

Level 2

For windows, change display settings down to 125% or 100%. Generally, the default is 150%. Then you should be able to enter you license code.

fssnowshoe

Level 2

This did not work either

Critter-3

Level 15

It might not be Turbo Tax's fault but Windows Security.

Don't turn off Controlled folder access. That might compromise your Windows security.

Here's what you do. First close your Turbo Tax app.

1. Search "Controlled Folder Access" in Windows

2. Click the link: "Allow an app through Controlled folder access"

3. Click the "+ Add an allowed app" button near the top of the app list

4. Select "Recently Blocked App"

5. Find the Turbo Tax executable

6. Try to save your tax file again.

Please see the troubleshooting steps in the below TurboTax Help Article to see if they might help resolve your activation issue:

Troubleshoot blank screens, missing buttons, or missing images

Another potential cause is that your video card driver may not be compatible and may need to be updated. Please see the following help article for more information:

How do I fix blank screens during activation or in-product purchases in TurboTax Desktop for Windows...

If you continue to have issues with your software, please reach out to Customer Support.

What is the TurboTax phone number?

SForrestLO

Level 11

Try manually updating the software and changing the screen resolution. Manually Update TurboTax for Windows Software (Basic, Deluxe, Premier, Home & Business)

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