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donsondra
Level 2
December 11, 2020
Question

TurboTax screwed up transferring last years info to this year. A W2 that was for my wife is now showing for me and mine are gone. Will this be fixed?

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4 replies

VolvoGirl
VolvoGirl
Level 15
December 11, 2020

You should delete all the W2 that transferred over and enter them as new when you get your W2s in January.

donsondraAuthor
Level 2
December 11, 2020

Thanks.  But now I can't trust anything they've done which means TurboTax has lost credibility in handling my taxes.  Frustrating.

VolvoGirl
VolvoGirl
Level 15
December 11, 2020

Did you transfer from the right account?  Maybe you have another account?  It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

And if it transferred over wrong I would go back and double check your 2019 return.  Maybe a W2 was entered under the wrong name then too.  And maybe from before then.  That has been a problem.  Usually gets noticed if Turbo Tax gives you the excess Social Security Credit for paying in more than the max. Check 2019 line 18d (from Schedule 3 line 11).

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