If your "Transmit My Returns Now" button is not working, it may be due to a CAPTCHA not appearing, where one would need to checkmark "I am not a robot."First, simply refresh the page in your browser and see if that changes anything. If not, then log out and clear your browser Internet cache.Close the browser and reopen it.Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.Log in and try again.If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").Log in with the private window (again making sure cookies are allowed) and try the efile again. If that doesn't work, see if a different browser (with cookies allowed) will solve it.

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ktmccrary

Level 1

Question

TurboTax says "Please complete the action below to verify you're not a robot (and for added security).", but there is no action to complete. I am on the transmit screen.

Forum|Forum|7 years ago
June 5, 2019
6 replies
50 views

No text available

TurboTax Free Edition Online

mesquitebean

Level 15

If your "Transmit My Returns Now" button is not working, it may be due to a CAPTCHA not appearing, where one would need to checkmark "I am not a robot."

First, simply refresh the page in your browser and see if that changes anything.
If not, then log out and clear your browser Internet cache.
Close the browser and reopen it.
Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.
Log in and try again.
If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").
Log in with the private window (again making sure cookies are allowed) and try the efile again.

If that doesn't work, see if a different browser (with cookies allowed) will solve it.

Allenmaki69

Level 2

Am having this error and I have try all what you you said but not working

HeatherPLO

Level 14

Please try the steps here on how to troubleshoot transmitting your return.

If you have exhausted all steps, you may need to print and file. When a Tax Return Can't be E-Filed No Matter What You Do

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

donm444

Level 2

the above does not show and i hcve nothing to send

Prettystella321

Level 2

Why not showing Robert

BrandiLO1

Level 7

Have you tried the steps offered by @mesquitebean? If yes, please take a screenshot of the screen you are on and black out any personal information to further troubleshoot this with you @Prettystella321.