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kadewire
Level 1
October 16, 2019
Question

TurboTax Products Outside the US / No Support

I live in Germany but am filing US taxes. I am unable to pay for the TurboTax product because it keeps refusing to authorize the credit card (US-based). I cannot contact support because I do not have a US phone number. Is there some way to contact this company or to pay them?

3 replies

DoninGA
Level 15
DoninGALevel 15
Level 15
October 16, 2019

To pay for the TurboTax online account or software you need to have a US credit card with a US billing address.

 

Does the card have a US billing address?

 

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Anand1
Level 2
December 12, 2019

Hiiii call me

DoninGA
Level 15
DoninGALevel 15
Level 15
December 12, 2019
@Anand1 wrote:

Hiiii call me

No one can call you from this forum. 

 

TurboTax support is open from 5am to 5pm Pacific time, Monday thru Friday

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

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