TurboTax Premier 2021 social security input page is a white blank screen. I have checked the settings and they are good. Does anyone know how to fix this?

Forum|Forum|4 years ago
February 2, 2022
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TurboTax Online

AshleyA129063

Level 12

Are you using the TurboTax Premier CD/Download or the TurboTax Premier Online version?

ron-clark1Author

Level 2

I am using TurboTax Premier CD. I did check the resolution so that is not the problem. I also started a new dummy return just in case the issue was related to transferring 2020 info to 2021. I stopped inputting when I reached the social security problem. Thanks

SteamTrain

Level 15

Try a computer reboot...sometimes a partially installed Windows update will block proper TTX operation.

Also try to make sure you have no other windows open, or other programs running at the same time as TTX. It "shouldn't" be an issue with well-written software, but who knows what resources may be tied up with other running programs that might create a conflict (somehow).

When I go into my SS entry point...I too, get a blank screen for a few seconds, then a rotating blue circle with a "Please Wait", and finally several seconds later (interminable time in computer speed) finally opens the entry point for SSA-1099 entry. Something appears to be hanging up whatever subroutine call is occurring in your case.....either that or you need to wait a lot longer before giving up?

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____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*