TurboTax Premier 2020 is not responding for 30 minutes when trying to get to 5th of 9 Income sections by clicking "Next Income Section" button. Any ideas? Thanks!

8 replies
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This happens even after restart TurboTax. My guess is that it might choke on large number of security transactions.

This is on 64-bit Windows 10. Task Manager shows: TurboTax (32 bit), Not responding, 24% CPU, 698.2 MB memory, ...

Overall CPU 60%, Memory 55%, 10% Disk, 0% Network

TurboTax Premier Online

SForrestLO

Level 11

See if this helps. Troubleshoot installation and running TurboTax for Windows.

Troubleshooting Turbo Tax Software

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rhartanto

Level 2

Hi,

I also had the same issue as 'longtimeuser20'. If I went directly to 'Investment Income' -> Stocks, Mutual Funds and clicked 'Update', it experience the same thing 'Not Responding'.

Thanks.

Cass0317

Level 10

If the program is still not responding and you are using the Online version, I would suggest closing out of TurboTax, clearing your cache and deleting your cookies and rebooting.

If you are using the Download version, please perform a manual update.

If you continue to have this issue, please reach back out to us or reach out to TurboTax Customer Care: What is the TurboTax phone number?

@rhartanto

rwittenb

Level 2

longtimeuser20, did you by any chance get around this problem? would appreciate it if you have a workaround.

longtimeuser20Author

Level 2

The issue seems to be related to disk I/O.

On the HP laptop with a hard drive, TurboTax Premier 2020 is experiencing extreme delay. TurboTax became responsive after 2+ hours. Subsequent delay could still be a few minutes each time I access the investment section; but at least I could continue.

Since I have a newer Lenovo laptop with a solid state drive, I installed TurboTax Premier 2020 and experienced only minimum delay.

Since both laptops have plenty of processors and memory, I guess the key difference is the speed of their storage.

p_t_26

Level 2

I am having *precisely* the same crashing problem as the original poster, to the letter.

FYI, this is a brand new Dell gaming laptop 64 bit w/ SSD drive, the specs vastly exceed the minimum requirements to run TurboTax.

I am curious why TurboTax doesn't have a Windows x64 version. In general, I find that running 32 bit software is very unstable on a Windows 64 bit machine.