Turbotax online unresponsive - Spinning wheel, too slow in Wages&Income

Forum|Forum|6 years ago
July 10, 2020
1 reply
7 views

For the last 3 days, turbotax online is too slow and not responding when I try to review/edit Wages & Income sections (the wheel keeps spinning, no response). Other sections (Deductions, Personal etc) seem ok. I have tried it on different browsers at various times of day/night with same result. Is there a workaround? Can I selectively delete a few imported 1099 statements? I do not want to delete everything and start over. Pl. help.

TurboTax Premier Online

CatinaT1

Level 15

Have you tried this?

If you are stuck on a screen or it is blank in TurboTax you may need to log out and restart your computer, then log back in, or try another browser. You may need to clear your cache and cookies. Please see these TurboTax FAQ's for information on how to clear your cache and cookies:

To clear your cache use this TurboTax FAQ:

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

To clear your cookies use this TurboTax FAQ:

https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

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AJpoc

Level 2

This does not work. I've been having the same issue all day. Could you have your web team look into this? Looking at chrome dev tools, the application is making an api request with logic to retry the request 3 times in case it fails. After the 3rd retry is repeating the same code to do 3 more tries so users, like me, are ending up in an endless loop.

TaxationWoutRep

Level 2

.. unfortunately, this is an ongoing and 'known' issue. It occurs on ALL browsers and whether or not the cache has been cleared, browser has been closed and reopened, or computer has been rebooted.

It's a backend web server issue and most likely is caused by heavy traffic. This does not occur on other sites like HR Block or TaxAct in my experience.

Intuit would do well to stress test and audit their servers and web performance response time.