TurboTax not sending state taxes paid amount from W-2 to my state return. How do I get that amount entered on my state return?

If your state withholdings are not being sent to your state tax return in TurboTax you can try the steps listed below.

• Go back to your W-2 and make sure that the two-letter state abbreviation (e.g., NY, CA) is correctly entered in Box 15. If this is blank or incorrect, TurboTax  cannot pass the tax amount to the state tax return. Verify that all boxes (15-17) are in TurboTax correctly.
• If you are using a TurboTax Desktop program, try switching  to Forms Mode by clicking on Forms in the top right corner of your TurboTax screen. On the left side of your TurboTax screen find your Form W-2 and manually verify that the state tax-withheld amount appears on your State Return.
• Delete your W-2, then log out, clear your browser cache, and  log back in. Enter your Form W-2 manually. When you do this, make sure the correct state name is selected from the dropdown menu. Don't type it in.

To delete a Form W-2 if you used TurboTax Online you can:

1. Click on "Tax Tools" in the left panel of your TurboTax screen
2. Select  "Tools"
3. Click on "Delete a Form"
4. Scroll down the list of your forms to find your Form W2
5. Click on the trash can to the right of your form to delete it

To delete a Form W-2 If you used TurboTax Desktop, you can:

1. Click on "Forms" in the top right of your TurboTax screen to switch to "Forms Mode"
2. In your left panel of your TurboTax screen find Form W-2
3. Click on "Delete Form" at the bottom of the form
4. Click on "Yes" to confirm the deletion

To get back to your W-2 screens in TurboTax you can:

1. Click on "Search" in the top right of your TurboTax screen.
2. Type "W-2" in the search bar.
3. Click on the link "Jump to W-2"
4. And select to Type it in Myself

Click here for How do I manually enter my W-2?

If you have additional information or questions regarding this, please return to Community and we would be glad to help.