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Level 1
March 19, 2021
Question

TurboTax never filed my taxes

  • March 19, 2021
  • 3 replies
  • 30 views

Like every year before, I filed my taxes through TurboTax. Same job, same everything. In 2020, when I filed my 2019 taxes through TurboTax, the status states Accepted. 

 

Received by TurboTax:
Saturday, Mar 21
Received by IRS:
Saturday, Mar 21
Filing status changed to: Accepted
Saturday, Mar 21
 
Come to find out, the IRS never received my filling from TurboTax. I paid TurboTax to file my taxes and they were never sent in. This ALSO MEANS, I never received any stimulus checks. You are impossible to get ahold of on the phone. I want a refund and I promise I will never be using your services again. -edited- 

3 replies

Alumni - Champ
March 19, 2021
VolvoGirl
Level 15
March 19, 2021

If it says accepted that means the IRS got it.   They were closed in March for several months and are still behind processing 2019 returns.  But better ask support.  It's uncommon but has happened that Accepted returns get lost.

 

Contact Customer Service
5am-9pm Pacific Time
7 days a week
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

 

fanfare
Level 15
March 19, 2021

@VolvoGirl 

what can support do if IRS lost an ACCEPTED tax return ??