Turbotax Deluxe (CD Version) won't autoload W2's or upload pdf image

Forum|Forum|3 years ago
March 26, 2023
3 replies
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Turbotax Deluxe (CD Version) won't autoload W2's or upload pdf image. Continued problems when looking for updates. Says I'm not connected to the internet or Turbocloud won't connect. Can I delete / remove and reinstall using my original CD with activation code?

xmasbaby0

Level 15

Before you spend time with that much aggravation---why not just key in the W-2's and be done? You can go to Federal>Wages & Income and just key them in by hand within minutes.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

SAJamesAuthor

Level 2

I could just type in 1, but I have multiple W2's and I want what I paid for!

If the software is not operating as it should, what happens when I get to the end and have problems transmitting efiles?

HeatherPLO

Level 14

If you are using the Download/Desktop version, you will need to make sure you have updated your software. To manually update for Windows, please see the Help Article here. For Mac, please see this Help Article.

@SAJames

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SAJamesAuthor

Level 2

I have manually checked for updates and it says it is uptodate.

Earlier, when there were updates, it took several attempts.

MoniqueLO_

Level 10

Please feel free to contact Customer Support so you can speak with someone who can assist you.

@SAJames

SteamTrain

Level 15

ALSO...if using a Windows computer...make sure you don't have any partially installed windows updates waiting...those can block certain TTX operations....including TTX updates.

I know I had to finish installing one Windows update this week.

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*