TurboTax crashes whenever I do one of several things, including: Opening the dialog in the Investment Income section to connect to a financial institution account. Clicking the File menu after loading a tax return. (All of the other menus work fine, and the File menu works fine as well as long as I haven't opened my tax return.) I have tried: Closing and reopening TurboTax. Restarting my computer. Completing all available Windows updates. My computer is completely up to date, on Windows 11 25H2 with all patches. Checking for updates automatically. My TurboTax is up to date, version 025.000.0290. Applying the most recent TurboTax update using the manual patch tool. Uninstalling and reinstalling TurboTax. Starting a new return and filling out all the same info again. None of these have resolved the issue. TurboTax crashes consistently whenever I attempt any of the actions listed above. I am effectively unable to use my software in this moment.

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deeptoaster

Level 2

Question

TurboTax crashes when attempting to open investment account connection dialog, and sometimes when opening File menu

Forum|Forum|3 months ago
April 12, 2026
1 reply
142 views

TurboTax crashes whenever I do one of several things, including:

Opening the dialog in the Investment Income section to connect to a financial institution account.
Clicking the File menu after loading a tax return. (All of the other menus work fine, and the File menu works fine as well as long as I haven't opened my tax return.)

I have tried:

Closing and reopening TurboTax.
Restarting my computer.
Completing all available Windows updates. My computer is completely up to date, on Windows 11 25H2 with all patches.
Checking for updates automatically. My TurboTax is up to date, version 025.000.0290.
Applying the most recent TurboTax update using the manual patch tool.
Uninstalling and reinstalling TurboTax.
Starting a new return and filling out all the same info again.

None of these have resolved the issue. TurboTax crashes consistently whenever I attempt any of the actions listed above. I am effectively unable to use my software in this moment.

SteamTrain

Level 15

@deeptoaster

Someone else had a similar problem , and the re-install fixed it......but you've done that already.

I wonder if it's a Visual C++ Repair issue...not exactly the same as the post below...but someone had a direction as to how to repair the Visual C++ in case that is what's causing your problem too.

See:

Re: turbo Tax 2025 Desktop will not open once loaded

____________

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

deeptoasterAuthor

Level 2

Thanks for the suggestion; I just tried it and unfortunately it does not resolve my issue.

It's just odd that one of the symptoms here is that the File dropdown menu works before I load the return and does not work after the return is loaded. It seems like there's a bug with loading something that only shows up there when a return is active.

SteamTrain

Level 15

@deeptoaster

Just the old file you were working on....not a new file?

IF just the old file...was there anything special about where it was located...or transferred from?

I know that in past years...folks who saved their file Directly to a USB flash drive would commonly end up with a corrupted file. (Not sure that is still the case or not.)

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*