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Level 2

Question

TurboTax 2022 downloaded and installed but will not run - Windows 11

Forum|Forum|3 years ago
December 7, 2022
19 replies
134 views

Purchased download copy of TurboTax 2022 - downloaded, extracted and installed (allegedly successfully) but will not run. When I try to open the program, I get a brief "flash" of the TurboTax icon you would normally see, but it drops off immediately and the software will NOT run.

Tried multiple times to delete and re-download, extract and/or run and install. Nothing. Same result each time. Windows software is completely up-to-date and no known other issues.

Stumped. Driver issue with Intuit/TurboTax?? Ideas? Suggestions? Very frustrating.

DoninGA

Level 15

Hmmm...Installed the 2022 TurboTax Premier desktop edition on my Windows 11 personal computer with no issues.

With the TurboTax software installed try re-booting your PC and see if that helps.

If not then contact TurboTax support for assistance.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

DoninGA

Level 15

Additionally, run the software as Administrator.

On the TurboTax icon, right click with your mouse

Click on Properties

Click on Compatibility

Click on Run this program as administrator

Click on Apply and then on OK

Start the program again

Critter-3

Level 15

Also check for any uninstalled OS updates ... install them and reboot at least twice. Then open the program again and update it as well.

JackJr2

Level 2

Did the suggestions fix the issue? As an aside, I had the same issues last year with Turbotax 2021. You'd think after an entire year, the issue(s) would be fixed.

dbaron99

Level 2

I've done everything you recommended and installed it on both my Windows 10 and 11 PCs ... seems to install correctly but when you launch TurboTax it just sits on the blue logo with the white on red circle check mark screen!!! I've spent way too much trying to get this buggy application working.

MichelleLO

Level 15

If none of the suggestions in this thread have worked for you, please reach out to TurboTax Customer Support for further assistance.

What is the TurboTax phone number?

@dbaron99

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Anonymous

My experience is similar. See post at...

Re: At Launch Turbo Tax 2022 Premier It Promptly Errors and Crashes (intuit.com)

schmieg

Level 2

It's been two months since the last entry in this thread and, today, I suddenly ran into the same problem after running TurboTax 2022 fine since it came out. After about the fourth reinstallation, it finally started working IF AND ONLY IF I right click the icon and tell it to run as an administrator. None of the suggestions for compatibility changes worked, but this finally does. It's a PITA to remember that, but I guess I will after a while.

Hopefully, Intuit will fix this in a soon to be released update.

CassLO

Level 11

Thank you. Yes, to ensure TurboTax installs and runs successfully, perform all of the following steps:

Make sure your computer meets the minimum system requirements
Verify that you have administrator rights on your computer and TurboTax is running as administrator:
Right-click the TurboTax icon or setup icon and select Properties. In the Compatibility tab, select the Run this program as administrator box and select OK

For additional information, please check out the TurboTax FAQ below:

Troubleshoot installation and running TurboTax for Windows

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