Turbotax 2018 Crashes on Mac when saving pdf or printing no matter what I do

Forum|Forum|6 years ago
October 17, 2019
17 replies
91 views

I've found solutions that have worked for other people and followed their instructions. I've deleted the preference files and restarted computer. I've uninstalled turbotax entirely and reinstalled and restarted. Nothing seems to work.

I'm using High Sierra and the web download.

What else can I do?

TurboTax Deluxe Mac

Best answer by macuser_22

I'm not really sure how to see exception type and note... it's the same crash report. I think so many due to the number of times it has crashed. (I haven't submitted to turbotax more than a few times.) Here are pics...

You can click on the error description or use the Applications -> Utilities -> Console

and select User Reports which should have the latest crash log.

I was just interested to see it it was the TurboTax application itself that was crashing or an associated Mac system call that crashed. The latter could indicate an internal Mac problem and not a TurboTax crash.

One test that you can do is switch user accounts to another administrator account (if you don't have one, you can use System Preferences -> User & Groups to create one - it can be deleted later). Then install TurboTax under that user. If the crash does not occur then there is probably a problem with the first user account and a trip to a Apple store Genius Bar would be warranted. If the crash still occurs then I can only suggest contacting TurboTax Customer support, but it might be take a while to get to a Mac tech person why understands what you are talking about. The phone support person that answers the call knows nothing about a Mac crash.

Here is a TurboTax FAQ for contacting customer support.

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

mesquitebean

Level 15

Are you using the CD or a download? If a CD, did you install the program onto the Mac and remove the CD? Do not leave the CD in the drive.

Did the program update normally when you launched it after installing?

What OS X are you using on your Mac??

I use Windows so I'll ask @macuser_22 to also follow this thread when he's next in the forum.

mschumpertAuthor

Level 2

I'm using High Sierra and the web download. After reinstalling, it launched normally and looked for updates. And a whole bunch of error messages pop up because it happens over and over...

macuser_22

Alumni - Champ

What type of error messages? Did you re-download it?

I know of no known problems installing and running on 10.13. That is what I am running and I use TurboTax constantly for teasing and printing many times a day had have never had a crash or any problem at all.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

macuser_22

Alumni - Champ

Have you totally uninstalled using this procedure and restarted the Mac?
Here is a FAQ for how to uninstall Mac
https://ttlc.intuit.com/questions/1901210-remove-uninstall-turbotax-for-mac

https://ttlc.intuit.com/questions/1901209-reinstall-turbotax-mac

What Mac OS are you on?

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**