TurboRax not loading, stucka t blank Registration screen

Forum|Forum|4 years ago
February 6, 2022
1 reply
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I just purchased a new Lenovo IdeaPad Flex 5, Core i7, 16 GB Ram. All the latestest Windows 11 and hardware updates have been applied. Alter installof TurboTax Premier, it applies the latests updates then does not restart when I click continue using,... I restart manuallly and it hangs on a white registration screen. cannot do anything further and just close the open window. I have installed it on another Win 11 Lenovo desktop without issue.

Best answer by opus515

I just call support and the tech was able to assist me... it was a screen resolution issue (mine is 1920x1080).

1) Change Resolution to 800x600

2) Screen will be visible and quite large so you may not see all the text

3) Clink on the Reg code field, the cursor might not be visible

4) Type the code including dashes, what you type might not be visible

5) Reset the display to the original setting

6) Click submit

Critter-3

Level 15

Well it has something to do with a setting difference between the 2 OS ... maybe you can find the difference in the settings.

Please see the troubleshooting steps in the below TurboTax Help Article to see if they might help resolve your activation issue:

Troubleshoot blank screens, missing buttons, or missing images

Another potential cause is that your video card driver may not be compatible and may need to be updated. Please see the following help article for more information:

How do I fix blank screens during activation or in-product purchases in TurboTax Desktop for Windows...

If you continue to have issues with your software, please reach out to Customer Support.

What is the TurboTax phone number?