Turbo tax support is horrible - how is anyone able to talk to a person and not a machine? Phone is 100% AI and Chat is AI

Forum|Forum|2 years ago
February 3, 2024
4 replies
43 views

No text available

TurboTax Online

xmasbaby0

Level 15

You can always post questions here in the user forum. We can help with most issues except for billing problems.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

dvanbevers-hotmaAuthor

Level 2

Again, not able to talk to a person

SteamTrain

Level 15

Well, apparently weekend Telephone support isn't started yet...so weekdays 5AM-5PM "Pacific" time call, and you should get a telephone number to get a "person"....just don't mention a "Refund" anywhere in your setup questions, or you will get shunted to an automated AI.

(And if you are using the "Free" Online software, even that is not available):

What is the TurboTax phone number? (intuit.com)

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*