Turbo Tax Premier not advancing after Uncommon Tax Situations

2 replies
15 views

I have completed the Income and Deductions sections but every time I try to advance after the Uncommon Tax Situations, I get the spinning icon like it is trying to load. No matter how long I wait, or if I sign out and back in, I cannot get it to advance. I'm using the online 2019 Turbo Tax Premier. Any suggestions on how to get past this?

TurboTax Premier Online

SteamTrain

Level 15

1) try logging in using a different browser...

2) If using a phone...don't.....just go to another computer.

3) Customer Support would probably commend deleting all your cookies, and temp files..(I hate that and usually refuse to do so myself..unless really desperate) but that's an option:

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

HMooAuthor

Level 2

Thanks, I tried using a different browser and it didn't work, same issue. Not on a phone, but good tip. I've contacted Customer Support so I'll see what they have to say.