TurboTax

File with experts
File your taxes
Experts at your fingertips

An expert helps with your taxes, or does them for you
TurboTax Expert Full Service

TurboTax Expert Assist

TurboTax Self-Employed
Prior year taxes
File myself
File myself
Do it yourself

We'll guide you step-by-step
TurboTax Do It Yourself

TurboTax Self-Employed

TurboTax Desktop
TurboTax Free

Activate your product

Prior year taxes
Business
Business
Business taxes

Get your T2 corporate return done right, your way
TurboTax Business

TurboTax Business Desktop
Tax situations
Tax situations
Tax situations

Find extra guidance for your big life moves
For investors

For 25 and younger

For self-employed

For new to Canada

For life changes
Resources
Resources
Resources

Explore tax tools, get tips, and read reviews
Personal income tax calculator

RRSP savings calculator

Learning hub

TurboTax support (FAQ)

TurboTax community
Pricing

Level 1

Question

Turbo tax customer support telephone number

Forum|Forum|6 years ago
June 23, 2019
23 replies
12 views

2018 k-1 filing

DoninGA

Level 15

Support is closed on the weekends

Support is open from 5am to 5pm Pacific time, Monday thru Friday

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

To enter a Schedule K-1

Click on Federal Taxes (Personal using Home and Business)
Click on Wages and Income (Personal Income using Home and Business)
Click on I'll choose what I work on (if shown)
Scroll down to Business Items (Business Investment and Estate/Trust Income using Home and Business)
On Schedule K-1, click on the start or update button

Or enter k-1 in the Search box located in the upper right of the program screen. Click on Go to k-1

Labeg123

Level 2

WHERE IS THE G-----D---- TELEPHONE NUMBER????????

macuser_22

Alumni - Champ

@Labeg123 Read the post above yours and use the link given.

Here is a TurboTax FAQ for contacting customer support.

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

hatetbtax

Level 2

LOVE how you can accept money 24-7 but cannot support your service for BASIC service, legal ramifications are coming.

hatetbtax

Level 2

This is NOT complimentary to your company, one bit. Don't allow people to use your service 24/7 w/0 24/7 support to resolve issues. NOT SMART business. Smarten up.

DoninGA

Level 15

@hatetbtax wrote:

This is NOT complimentary to your company, one bit. Don't allow people to use your service 24/7 w/0 24/7 support to resolve issues. NOT SMART business. Smarten up.

Tax season is from January thru April of each tax year. During tax season TurboTax support is available 12 hours a day, seven days a week.

There is no reason to have agents available 24/7 when the vast majority of taxpayers have filed their tax returns prior to April 15.

TurboTax support After tax season is available from 5am to 5pm Pacific time, Monday thru Friday.

If your complaint is that support being available for 60 hours each week is not sufficient, then contact support during business hours to voice your complaint.

FlyBoy17

Level 2

I just file my 2019 taxes, and its keeps getting rejected because they asked for the AGI for 2018. I put in the right figure and it still will not take. Need help

Thank You

Roger

DaveF1006

Level 15

At this point, if it keeps rejecting:

First try entering a 0 for agi
if that doesn't work print and mail the return in for this year.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

warren halbrader

Level 2

my federal taxes keep being decided i entered the correct amount of my 2019 age. income

denims123

Level 2

Hello, need help. didnt receive download info on 2020 turbotax, so tried to reorder. made mess of it. am severly handicap. It apears my windows keyboard sticking. replaced it. it seams an order was placed for wikndows don loa..rd & Mac CD. wbhat I wand is a Windows 2020 CD. Please issue credit for all previous purchases amounts should be $330.00 dollars and bill me the $110.00 for windows CD purchase. Please send me reply email advising when credited for other purchases. didnt receive any info on processing purchjase. also advise when Windows CD will ship. email address: [email address removed]. Thank you in advance for your quick response.

[PII removed]

Irene2805

Level 15

You can call TurboTax and speak with an agent. TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used. So that we can direct your call to the best person/department to help you:

Click on this link: https://support.turbotax.intuit.com/contact/
Select your TurboTax platform.
Ask your question / state your problem. Do NOT use the word "refund' or you will get a phone number for tax refunds.
Click Submit.
On the next screen, choose the Call option and follow the instructions. You will be given the approximate wait time.

You'll get a toll-free number to a TurboTax expert who is specially-trained to handle your particular issue.

jefferson3

Level 2

I need someone that can help fix my 2019 tax

KathleenYonan

Level 2

HELP I MADE A MISTAKE ON MY TAKES HELOP

VolvoGirl

Level 15

@KathleenYonan Did you already file?

You cannot cancel or change or add anything on the return that you e-filed. It is too late, just like when you put an envelope in a US mailbox

Now you have to wait until the IRS either rejects or accepts your return. If your return is rejected, you will be able to go into your account and add or change it and resend it. Click on Add a State to let you back into your return..

If the IRS accepts your return, then you have to wait until it has been fully processed and you have received your refund or paid the tax due. THEN you can prepare an amended tax return 1040X and mail it in. You cannot e-file an amended return. Meanwhile, DO NOT change anything on your return until you start the amended return. If you did change or add the missing info then take it out and put your return back to the way it was when you first filed it.

You can check your efiling status here,
https://turbotax.intuit.com/tax-tools/efile-status-lookup/

How to amend an Online return
https://ttlc.intuit.com/community/amending/help/how-do-i-amend-my-turbotax-online-return/00/27577

bngross

Level 2

I live in KS but I need task to someone who can help with a 1099-R that has KS information but asks me to file an out of state return. Thanks, Bill G. [phone number removed], [email address removed].

Si9840

Level 2

What is copy B of form1099-R?

Badu330

Level 2

Can someone please let me know when I suppose to get my federal refund which has been held for the past five weeks now. Please I want someone to call me and explain please

VolvoGirl

Level 15

Only the IRS can tell you. They don't update Turbo Tax. Did you efile? Was your return Accepted?

rspiwak

Level 2

How do I pay for additional uses of my Home & Business. I have filed for five members of my family AFTER starting with my more complicated return and waiting for a late K-1 to be sent?

DoninGA

Level 15

@rspiwak wrote:

How do I pay for additional uses of my Home & Business. I have filed for five members of my family AFTER starting with my more complicated return and waiting for a late K-1 to be sent?

The limit is 5 federal e-files. The limit is set by IRS rules for personal tax preparation software. Any further tax returns can only be printed and mailed.