TTax thinks I'm a free user and not providing support

Forum|Forum|6 years ago
October 7, 2019
1 reply
0 views

I'm a premier online tax user and have a question re a rental loss carryforward but everytime I call TTax the automated line says I'm a "free user" and tries to force me to sign up for support. I can't get a live person to make sure they see that I'm a paid user. And can't find another phone number for them.

HELP!!!!

TurboTax Premier Online

DoninGA

Level 15

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Make sure that you enter the correct type of program and edition being used.

tda2450Author

Level 2

Thanks for the quick response - but despite the support request showing Premier, the call immediately states I'm a free user. And I don't use either FB or Twitter - any other suggestions?