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Level 2

Question

TT 2022 on Mac keeps asking for login keychain password

Forum|Forum|3 years ago
December 31, 2022
10 replies
0 views

TurboTax Online

Anonymous_

Level 15

Contact Support.

What is the TurboTax phone number? (intuit.com)

jpickus

Level 2

I just posted a similar issue i think. Does turbotax ask you something like: Turbotax 2022 whats to use your confidential information stored in "some keychain name" in your keychain? This error happens whenever i try to save the file (cursor over the file options).

PLeschner

Level 2

I have the same problem/issue. Did Intuit ever respond to your question and tell you how to resolve it?

Anonymous

I had the same problem, found this on another post about it. It worked!

The following steps (which were recommended by someone else in another post) seem to have solved this issue for me: (a) Restart the computer; (b) Start Turbotax and, when it asks for a keychain password, enter your computer screensaver or login password and click "always allow". Good luck.

joaquinoakland

Level 4

mindiw: Clearing out and reinstalling will not help. This is a serious TT 2022 design flaw.

Critter-s: This is not a macOS problem.

xmasbaby0: Thanks. Much!

(Today support had no information on this bug. Together we devised a work-around. But this is a serious flaw that will drive away new users. Not something that Intuit should want to go away with nothing but a work-around.)

At least one user reporting this wrote that they have never used the Keychain app.

And no TurboTax user should ever be asked to do that.

The product should work as installed.

This is a testing failure.

Thanks again, xmasbaby0, for calling in the community troops.

Anonymous

@joaquinoakland I never said to clear out and reinstall. Restart computer and go back into TT. Enter your computer password and click Always Allow. This gets rid of the dialog box and allows access to the File drop down menu.

I agree, this is a design flaw that needs to be fixed. A work around is not acceptable, but if you don’t want to wait for a fix that’s your option for now.

Hopefully @xmasbaby0 will get some results on a fix.

msrobbina

Level 2

Every time I go to the file tab on my TurboTax it asks me to enter my keychain password. I enter my password and it doesn't accept it. I have to always deny but then I do not have access to the File tab and cannot save as a PDF or other elements in file. Please provide a fix. I have used TurboTax on my Mac for many years and never encountered this issue. Online it sounds like this is a common problem for many Mac users.

chuckm949Author

Level 2

I ended up (after saving all passwords on paper) reset keychain. I then had to login to all my sites and reenter login and password. A very poor way to get it to work. TT needed to fix the problem.

michelle6729

Level 2

The following steps seem to have solved this issue for me: (a) Restart the computer; (b) Start Turbotax and, when it asks for a keychain password, enter your computer screensaver or login password and click "always allow".

mweinstein7

Level 2

I do not use the Keychain to manage passwords, so I have no active keychain info to give TurboTax. I'm trying to get to the File menu in Turbotax so that I can Save, Open, etc tax files, but when I hit Deny to provide access to my Keychain, the dialog box goes away but the File menu never pops up. This is a ShowStopper - I cannot use TurboTax if this is the case.

joaquinoakland

Level 4

This bug is not related to use of Keychain Access by you. The Intuit software has used your keychain.

The easiest way around this bug is:

1) provoke the keychain pop-up, for example by attempting to save the file,

2) enter your login and screensaver password

3) click Always allow (NOT clicking the highlighted Always; NOT pressing Return or Enter)

mweinstein7

Level 2

Thanks - I'll try this. I saw another post which mentioned having to reboot my machine, which seems like an excessive step to have to take, but whatever.

Very poorly tested product.

coopmtn

Level 2

Does anyone have a fix for this problem yet?

joaquinoakland

Level 4

Start TT 2022. When the file is open:

Menu>File

The message pops up

Enter your MacOS password (called "system", "login", or "screensaver" password)

DO NOT press Enter

Click the Always allow button

NOT the Allow button

Learn the name of a member of the Intuit Board of Directors.

Write a polite letter explaining that management is damaging the brandname that brings in the revenues and the profits of the shareholders.

mamarks

Level 2

the fix of entering screensaver password without hitting enter and always allow seemed to work. Fingers crossed. Thank you to the member who posted this solution.