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Level 1
March 24, 2026
Question

try to file but not going trought the payment

  • March 24, 2026
  • 1 reply
  • 26 views
im in the filing step summary is 0 and i hit confirm payment and error shows up. doesnt let me continue

1 reply

Level 10
March 25, 2026

Are you trying to pay with your refund?

 

We're aware that some customers are experiencing issues when trying to file and pay with their refund.  We're actively investigating this issue.  

 

If you want to file now, you can do so by changing to paying your TurboTax fees with a credit card instead of using the pay with my refund option. 

 

Please, follow these steps.