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Level 1

Question

THERE IS A BUG IN YOUR SOFTWARE. HOW DO I REPORT IT?

Forum|Forum|4 years ago
February 1, 2022
15 replies
1 view

No text available

TurboTax Deluxe Online

CarissaM

Level 15

Can you describe the issue you are having?

Please ensure to include the exact version you are using, the screen you are on when you get the error, as well as the exact error.

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tz21

Level 2

married filing joint TurboTax Premier

charitable deductions $1,500 program enters $300 instead of $600 when using the standard deduction then when you do error check it tells you that 300 is not valid. when you change it to 600 and do error check again. The program changes it back to 300.

this has happened on all the tax returns I have done so far. If the couple has $400,$500 etc program follows through with just $300

BaronTaber

Level 2

When I run a review of return, the SW changes correct $600 for Charitable deductions to $300 which creates an error.

DStk

Level 2

For the 8th consecutive year, I am reporting the same bug. A few times I have written to Intuit, but mostly I have reported this via telephone support, which always has gotten a laugh from your otherwise knowledgeable support personnel.

(Read that first sentence again.)

*When I start Turbotax (this year it is v. 2023), I am prompted to register my product.

*I enter all the required information, including my correct email address that I use to log into Intuit.com.

*When I press enter, I receive the message that I must enter a valid email address to continue. However, the email address is valid enough so that 1) Intuit accepts it for on-line registration of an Intuit account, 2) ISP and Email Providers have been accepting it for more than 20 years so far.

If product registration is so valuable to Intuit, why do you completely fail to correct a but in the registration form that prevents registration, while still endlessly reminding me of your customer support incompetence in this regard?

elevate1396

Level 2

TurboTax Deluxe Federal and State

Colorado Form 104 Line 5 Business Meals Add Back

According to the instructions for Colorado Form 104-line 5, "Enter on line 5 the full amount of any federal deduction claimed for business meals on line 24b of Schedule C of Form 1040. Also include on line 5 any business meals addition from line 10 in Column A on any Colorado K-1 (DR 0106K) issued to you by a partnership or S corporation."

I entered 0 on line 5 of my Colorado Form 104, as I have no federal business meals deduction on line 24b of Schedule C of Form 1040 and I did not receive and Colorado K-1s from any partnerships or S corporation.

When running the review of my Colorado tax return, TurboTax flags the Form 104-line 5 entry of 0 and provides the following message:

Check This Entry

Form 104: Business meals deducted needs to be a positive number greater than 0.

If there is no business meals deduction on Form 1040 Schedule C or any from Colorado K-1s, then why must the value entered on Form 104 line 5 be a positive number greater than 0 if the actual deduction add back is 0.

AmyC

Level 15

It should be a blank instead of a zero.

@elevate1396

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OttoSmith

Level 2

IN: TurboTaxBusiness 2024 (1041 trust)

General Info / Beneficiaries.

Finds 2023 forms. Loads Beneficiaries Incorrectly.

1. Can Not Correct, Reverts to old form..

2. Can not add new beneficiary without error.

Tried deleting all and recreating as new beneficiary.

New beneficiary does not appear. Is replaced (seemingly randomly)

by beneficiary from 2023. Program is unusable as is.

ThomasM125

Level 15

You should clear the cache and cookies on your computer and re-boot it, then start over, as that sounds like a computer issue.

@OttoSmith

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OttoSmith

Level 2

Clearing Cache and cookies does nothing. It is a program bug. I found a work around. Go into the forms rather than step-by-step and eliminate all k1's and references to beneficiaries. Then g back into step-by-step. This time the beneficiaries will be created correctly. In general in trusts the beneficiaries do not change from year to year, but occasionally they do, and this creates a massive headache in the current version of TurboTax, but the workaround above fixes the problem. Please let me know when the code has been corrected as well and I will download the upgrade.

Regards

Otto

troycarlile

Level 2

TurboTax 2025.47.18.22 - Version WinPerRelease 025.000.0235 [restored]

I believe there may be an issue with how TurboTax handles the 2025 Roth 401(k) contribution limits for taxpayers age 60–63.

TurboTax flagged my 2025 Roth 401(k) contributions as exceeding the limit, even though I was 63 years old on 01/01/2025 (DOB: 01/01/1962). For 2025, the correct IRS limit for someone age 60–63 is $34,750, which includes the SECURE 2.0 “super catch‑up.”

My W‑2 Box 12 Code AA shows $34,750 contributed, and my plan provider (Voya) confirmed this is the correct maximum for 2025. There is no excess contribution.

It appears TurboTax may not be applying the age‑60–63 enhanced catch‑up limit correctly. I wanted to report this in case it helps improve the software.

Thank you.

RogerD1

Level 6

I did a test case in TurboTax for someone with a birthdate of January 1, 1962 and confirmed what you saw, which is that the software applied $31,000 as the upper limit for the 401(k) contribution.

I tried another test case in TurboTax for someone with a birthdate of January 2, 1962 and it correctly applied the $34,750 limit for the enhanced catch-up contribution.

IRS regulations will commonly consider January 1 to be the end of the prior year - one such provision is someone turning 65 on January 1, 2026 may file a 1040-SR return for 2025 and also be eligible for the additional standard deduction at that age. Because of that, it's entirely possible that someone born on January 1, 1962 may be considered to be 64 years old in the eyes of the IRS. If this is true, then the limit stated in the TurboTax software for contributions would be correct.

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Happy_Valley

Level 2

In calculation of the Social Security Lump sum in your work sheet, Earlier Year Filing Status Smart Work Sheet, the software inserts the past year Social Security gross amount not the taxable amount, item D in second section. This leads to a error in theFederal Review. Should I correct it and if so will the software overwrite it ?

RogerD1

Level 6

The amount in item D in the Earlier Year Filing Status smart Worksheet, is what you would have manually entered when you entered your Social Security benefits.

Under Income, go to Social Security and click Update.
You would have entered your net benefits on this screen that appear on your SSA-1099. Click Continue.
Click No then Continue, unless you lived abroad in one of the countries listed on that screen.
Click yes to receiving lump sum payments for 2024 or earlier.
Enter the year of the lump sum payment you received.
Enter the amount of the lump sum payment for that year on the next screen, then click Continue.
Enter the box 5 amount from the other year SSA-1099 (or double-check it if it is pre-filled in)
Enter the information about your income from the year in question (or double-check it if it is pre-filled in). The box for Taxable Social Security benefits in 2024 is the amount that will get entered for item D in the Earlier Year FIling Status Smart Worksheet.

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SEBlake

Level 2

My download of 1099-B data from Edward Jones had an issue in which investments that had "Various" (a compliant value) in Box 1-b did not fill the "type of investment" value. The TurboTax audit flagged those investments as needing an edit, but not any investments with a Box 1-b date value. I had to enter "what type of investment did you sell" values manually to identify the missing value. This was a tedious operation that other customers likely will also not enjoy. I did reach out to Edward Jones first, but the agent tossed the blame to Intuit.

Your support staff should be trained to respond to bug complaints and listed prominently on your help webpage. My phone call exasperated the agent, who did not comprehend what my complaint was, and I searched your help pages to no avail. I found this webpage after a generic Bing search.

gschideman

Level 2

The Turbotax Desktop Advantage Premier Tax Year 2025 software has the following bugs:

1. The federal 2026 Form ES Payment Vouchers have FORM NOT FINAL and DO NOT FILE.

2. The New Jersey payment address for NJ 2025 NJ-1040V shows PO BOX 643 instead of PO BOX 222.

Gary Schideman - Email [email address removed] or telephone [phone number removed]

krylso2

Level 2

filing 2025 taxes on windows 11.

i am stuck in a deathloop trying to e-file.

I received unemployment. Taxes were NOT taken out.

It keeps telling me I need to enter a locality because taxes were taken out. So I enter a locality. Then it says taxes paid cannot be 0 if you entered a locality.

It MAKES me enter the locality but then won't accept the ZERO amount.

Been through this loop 10 times so far.

DoninGA

Level 15

@krylso2 Deleted the Form 1099-G that you received for the unemployment. Then re-enter the 1099-G

Click on Tax Tools on the left side of the online program screen

Click on Tools

Click on Delete a form

Note - There may be multiple pages of your tax return forms and schedules so click on the page number or right arrow (>) shown at the bottom of the federal tax return forms.

To enter unemployment compensation

Click on Federal Taxes (Personal using Home and Business)
Click on Wages and Income (Personal Income using Home and Business)
Click on I'll choose what I work on (if shown)
Under Unemployment
On Unemployment and Paid Family Leave, click the start or update button

dbldpr

Level 2

Filed my return and for social security senior you put Social security benefits in line 6a but you did not apply the 85% rule and put the taxable amount in line 6b had other income over $44,000 and that means you have to use the 85%rule. IRS reduced my return over payment by $3,676. Why did it not pick this up? Is this a flaw or is IRS wrong?