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Level 1

Question

Tax Year Prior to 2020: Why did I receive email notification that my tax return was "accessed" this evening?

Forum|Forum|7 years ago
June 1, 2019
7 replies
1 view

At 9:21 pm tonight I was advised that my tax return was "accessed". I had done nothing to the return after filing it earlier today. I was further advised that if I did not access the return, I should contact Turbo Tax to make sure that there was not a security issue with my electronic return.

TurboTax Premier iOS

AndyM

Level 4

Please contact us about your concerns with your specific account:

https://ttlc.intuit.com/replies/3300041

Palmealey

Level 2

I received a message saying that my return was accessed and changed. I didn't do this. So someone accessed my account.

Critter

Level 15

TurboTax is committed to protecting your personal information. If we detect that certain types of your information are being used in more than one account, we’ll notify you to make sure that you recognize the activity.

We recommend using the same account each year so your information can be automatically transferred to your new return, saving you the time and hassle of data entry.

Here are some of the reasons you may have received this email:

You have used TurboTax in the past and are using a different account this year. This can include moving from our Desktop product to our Online product.
You changed your filing status from last year, and for that reason, are filing with a different TurboTax account this year.
You have created multiple TurboTax accounts this year, or in prior years.
You file as Married Filing Separate, with you and your spouse having different TurboTax accounts.
You have filed for dependents, or another family member, in the past and the email is referring to their personal information.

If you have not taken any of the actions noted above, it may indicate that someone is trying to use your information to file a tax return. Please Contact Us and one of our agents can assist you.

Learn more about how TurboTax safeguards your data.

Related Information:

Shopdotsie

Level 2

I did change the device from last year. Hopefully that is why I got that email

covy

Level 2

I received an email saying my tax return was accessed after filing my taxes an hour ago. I did not access my return.

VictorW9

Level 7

Here's the TurboTax resource that explains what the email you received meant.

What does my tax return was accessed mean - TurboTax

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Shopdotsie

Level 2

I tried to update it

TiffanyL

Level 11

I would not suggest clicking on anything within the email. You want to avoid phishing scams and spoofed sites. You can use the link provided below to report the email immediately, but I would also suggest contacting TurboTax directly to see if the email was indeed sent from them:

Avoid phishing scams and spoofed sites

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webill

Level 2

On Mar11 at 2

webill

Level 2

On Mar 11 at @2:50 pm I got an e-mail saying my 2019 tax return was accessed. What should I do?

JohnB5677

Level 15

Our system will automatically send you an email when your account has been logged into, or when a return is opened. If you logged into your TurboTax account and opened your return, then you accessed the information and therefore that is the reason for the email you received.
You can verify your account activity by following the steps in TurboTax FAQ:

How can I check the activity in my TurboTax account?

Please view this Original Post

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jamesgillespie

Level 2

The SAME emails recently came to me. Hadn't accessed TurboTax since filing, earlier.

Calling TurboTax netted me dropping in on this thread.

So, What should we do?

CarissaM

Level 15

You are commenting on al old thread. It would be best to contact us by phone so we can better assist you. Please follow the instructions here to contact us by phone. @jamesgillespie

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