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Level 13
June 1, 2019
Question

Tax Year Prior to 2020: My 6-digit verification code has not come through. It has been more than 10 min. Is there a glitch in the system?

  • June 1, 2019
  • 1 reply
  • 11 views
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1 reply

Level 5
June 1, 2019

Can you please try the following

  • Try searching for an email from do_not_reply@intuit.com or support@intuit.com
  • Check your Junk and/or Spam folders.
    Hint for Gmail: Gmail hides their Spam folder under the More drop-down.
  • Add TurboTax to their Contacts List. The email you should use is: do_not_reply@intuit.com
  • If you are still unable to get the email and/or are having trouble signing into your account, please submit an Account Recovery Request. 
    https://ttlc.intuit.com/questions/1899319-account-recovery-request-for-your-turbotax-account
Level 2
March 31, 2020

My verification code is not coming through into my email. I received the email stating that my purchase has been confirmed, but my code is not coming through.