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Level 2
September 18, 2019
Question

System broken. Can't get past identity section to file because "hmm, looks like we hit a snag." It is NOT the internet,tried 2 computers. Bad software. Broken.

  • September 18, 2019
  • 3 replies
  • 13 views
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3 replies

VolvoGirl
Level 15
September 18, 2019
Level 2
September 18, 2019

Thanks. Unfortunately, no. I'm at the end and W-2 we're entered successfully a long time ago. 

SteamTrain
Level 15
September 18, 2019

Give Customer Support a call when they are open (5AM-5PM "Pacific" on weekdays).  Maybe they can work you thru it:

 

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*