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Level 1
March 4, 2021
Question

running manual update for Turbo Tax

  • March 4, 2021
  • 1 reply
  • 10 views

I can not get the auto update to run when I launch Turbo Tax, so I followed the directions to manually update.  I downloaded the file and ran the file.  It told me it was successful and asked if I wanted to launch Turbo Tax.  I clicked yes and it relaunched Turbo Tax which automatically runs the update package which fails and then closes, and I am not able to open Turbo Tax.  If I have manually updated the system why is it not letting me open it?

1 reply

BrandiLO
Level 14
March 9, 2021

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