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Level 2
June 4, 2019
Question

Rejected:"The Primary SSN in the Return Header has been locked because SSA records indicate the number belongs to a deceased individual." How do I correct the "header"?

  • June 4, 2019
  • 1 reply
  • 0 views

This is the first return just in my name after my husband passed away in 2017. 

I removed his data from the old return's personal section, but the return was still rejected: The Primary SSN in the Return Header has been locked because Social Security Administration records indicate the number belongs to a deceased individual. 

How do I correct the "header" of the return?

1 reply

Level 15
June 4, 2019

It is recommended that you start a new account rather than continuing to use an old account, for this reason.  It is usually possible to remove all traces of a spouse using Turbotax Desktop version installed on your own computer, by directly editing the worksheets, but you can't edit the worksheets in the online version.

I don't know if customer service could remove the information if you called them.  It is recommended that you create a new account and start over.

Level 2
June 4, 2019
Thank you! I thought of this as an option, but wanted to keep in the returns all the old info available...