Rash Decision to Not Support Windows 10 Desktop

Forum|Forum|9 months ago
August 23, 2025
4 replies
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To discontinue offering TT 2025 desktop for Windows 10 machines is a great disservice to all loyal TT customers. Outrageous. Win 10 will continue to be supported by MS for at least one more year for a nominal fee. My PC cannot handle Win 11. I do not wish to accept the various comparative shortcomings of your online version.

You are attempting to "force" customers to whose machines cannot run Win 11 to buy a new machine. Fine. You pay for it, you install it, you transfer all my files, you ensure all set-ups of all applications are exactly how they were previously - to my satisfaction.

I urge Intuit to rescind this poorly conceived decision.

Bsch4477

Level 15

Other posters have agreed.

Mike9241

Level 15

my opinion for what it's worth is that based on the fee structure online vs desktop, Intuit could probably lose 50%, maybe even more, of its desktop customers and still see an increase in its bottom line.

consider that desktop can do 5 returns for one fee while you have to pay 5 fees (higher than desktop to start with) to file those same 5 returns using online.

M-MTax

Level 15

@Mike9241 wrote:
......Intuit could probably lose 50%, maybe even more, of its desktop customers and still see an increase in its bottom line.

I 100% agree but we have the past to show, without a doubt, that Intuit has never lost a significant number of desktop customers when it stopped supporting TurboTax on deprecated versions of Windows. Instead they either upgrade, find a workaround, or migrate to online. They have few options since the other (all two of them) income tax prep consumer-level software companies adopt the same system requirements as TurboTax.

This has happened before and will happen again in the future.

BRF125

Level 2

I agree. Not only is Microsoft extending support for Windows 10, there are still about 35 to 40% of the computers in use are still running Windows 10.

user17569289905

Level 2

I agree completely. Considering how I've also been having problems even with updating prior year versions (auto updating fails for some years with a "fatal error" so I have to download and run a manual update) , my solution is simple: after over 30 years of using TTAX, I'm DONE. There are many other providers of Tax software now and if Intuit doesn't care about its well-established customer base then it's time to move on. The "security" excuse is laughable - I've already extended WIN 10 security support for three years and suspect many other users have as well. I'll move to LINUX MINT before I ever install WIN 11 on my primary PC.

M-MTax

Level 15

@user17569289905 wrote:
...There are many other providers of Tax software now....

Not really. At the consumer level, there are only two who develop desktop (installed) tax software; H&R Block and TaxAct.

GRussell

Level 2

Wonderful expression of revulsion. I agree wholeheartedly. I'm not going to buy a new computer. I'm not going to use Intuit's on line version or pay exorbitant price for that inferior product. Windows 11 is known by experts as being inferior and part of the AI process that infringes on users privacy and is predatory. Look at other postings and videos sounding the alarm of Windows 11. Many of us are now seriously considering Linux vs Windows, and if Intuit refuses to make Turbo tax compatible with Linux we will go to H&R Block or TaxAct. Intuit is greedy, foolish and exploitive. They insult our intelligence.

GRussell of Connecticut