Possible Glitch in TurboTax

Forum|Forum|4 years ago
March 9, 2022
1 reply
0 views

When I confirm my spouse and I received the 2021 Economic Impact Payment in the amount of $2,800 for the two of us, our Federal Tax due for 2021 increases by $2,800. I know that the IRS payment is not taxable. Please help!

Best answer by DaveF1006

Yes you will need to contact online customer service here. Call in using the phone number listed under product contact information.

JohnB5677

Level 15

Please go back and double-check your entry.

On the menu bar on the left that shows.
1. My Info
2. Federal
3. State
4. Review
5. File
Select Tax Tools
On the drop-down select Tools
There are 4 green boxes
Select Tax Topics
Type Economic Impact
This will start the interview

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sanhaightAuthor

Level 2

Thank you, John, but I've already done that interview form. When I confirm that we did receive the $2800 for the two of us, my figures on the top of the screen for Federal Tax owed change from a REFUND of $412 to a TAX DUE of $2,388- which is exactly $2800 more to pay. When I remove the confirmation of receiving the $2800 to 0 received, my tax due does back to the refund of $412. Have another idea of what could be wrong? I truly think it is a glitch and there is no one to speak to without paying the higher fee.