Only after filing 2024 did i find out that Turbotax did not efile my 2023. Must now file how?

Forum|Forum|1 year ago
March 13, 2025
2 replies
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I now see only 1 email warning that the 2023 taxes did not go through. I know we do not owe, but I expected Turbo to file it for me last year. I paid 178.00 and they did not do their part?

xmasbaby0

Level 15

In order to e-file your tax return, you had to go all the way through the FILE section to a big orange button that said "Transmit my returns now" and click that button. Paying your fees did not file your return. If you did not click the button to file--you did not file.

The only way to file a 2023 return now is by mail. You will need to print it, sign and date it in ink, and mail it to the IRS and state.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.

Federal and state returns must be in separate envelopes and they are mailed to different addresses. Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

xmasbaby0

Level 15

Did you e-file? Did you click a big orange button that said “Transmit my returns now?”

When you e-file your federal return you will receive two emails from TurboTax. The first one will say that your return was submitted. The second email will tell you if your federal return was accepted or rejected. If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.

First, check your e-file status to see if your return was accepted:

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

If the IRS accepted it, what does it say here?

https://www.irs.gov/refunds

Or does your account say “Ready to Mail?” Or “Rejected?” Or “Printed?”

Note: If it says “Rejected,” “Ready to Mail” or “Printed” that means YOU have to mail it yourself. TurboTax does not mail your tax return for you.

If you realize now that your return was not e-filed successfully, then you will need to file it by mail. E-filing is permanently closed for past year returns. You will need to print the return, sign and date it in ink, and mail it in.