TurboTax

Level 2

Question

Oklahoma does not load state is in download loop TTpremier 2023

when trying to get to the Oklahoma State return i am getting the download loop and cannot get to it.

says downloading then file up to date, but State does not come up as of this date.

Alumni - Expert

See this FAQ for instructions on using the TurboTax clean states tool.

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BP45-Author

Level 2

I have used that tool to no avail. Have deleted & re-I stalled Turbo Tax as well to no avail. Still doesn’t work. Same loop.

Alumni - Expert

Be certain that the download tool reads 'TTCleanStatesTool2023.00.01.13.' It was updated.

If that doesn't clear it up, contact support here.

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BP45-Author

Level 2

Made sure I was using the correct tool. Still will not start state return.

Thanks

BP45-Author

Level 2

Put TT Premier 2023 on a laptop running Windows 11 and all worked fine. Still don't know why it would not

load the state forms on a windows 10 pro 64bit system. Any ideas? Still won't work on windows 10 for me.

Thanks

5 replies