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Level 1
June 1, 2019
Question

My turbotax file is corrupted and unreadable. How do I fix it?

  • June 1, 2019
  • 21 replies
  • 188 views
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    21 replies

    macuser_22
    Alumni - Champ
    Alumni - Champ
    June 1, 2019

    Sorry - there is not way to fix a corrupted .tax file.  Hopefully you saved a backup or made periodic  system backups to recover a file from.

    **Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
    Level 2
    May 6, 2024

    YOu guys are finished as a reputable tax service. NEVER again after this incompetence.

    Level 2
    February 22, 2021

    This is unacceptable.  I have re-entered information twice and each time after saving; and even saving periodically when going to submit and print it says the file is corrupted.  I need to finish taxes and cannot keep going back in to re-enter all information.  Something is wrong with the software. 

    Level 2
    March 2, 2021

    I have completed 3 returns, 2 without any issues, 1 I had a corrupt file when I went to reopen...  so I rekeyed everything and saved after deleting the original file.  I have not filed any of the 3 but the same one shows corrupt again now.  It almost has to be something related to the file content???  I know it sounds illogical but I don't believe in coincidence.  

    Level 13
    March 2, 2021

    Since you continue to experience the same problem, even after following the troubleshooting steps, please click the link to contact TurboTax customer support for further assistance.

    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
    Level 2
    March 7, 2022

    This happened to me was on phone with support for over 2 hours with no fix. So I saved all my files on a flash drive unninstalled every turbo tax version. Then did a search for turbo tax after unninstal on C: drive and deleted everything. then fresh install  of new turbotax now it works just fine

    Level 14
    March 7, 2022

    @n2deep0

     

    Happy to hear you were able to resolve the issue and TurboTax is working for you now.

    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
    Level 2
    September 6, 2022

    Only time I used the online download and this is what happened really makes me leery of using Turbotax again after 18 years of use.  I can only get 1 page of my 2021 Turbotax . Seems like it became corrupted after the initial start update that it does every time you open it. I filed an extension in April and everything was fine and complete. I was only waiting  to add one thing that got lost in mail.  Last time I open I lost everything except 1 page.... even on my backed up copy!  How does that happen???   It keeps saying to redownload but that isn't working either. After searching for months I finally found and bought the hard disk,( It came open so I think it has been used ).  I am worried that if I load it and it updates it will corrupt it too.  Can anyone advise me on that? Can that happen?

    Level 2
    September 6, 2022

    Oh and If I restore my computer before it updated would that take the updates off??? 

    Level 2
    November 22, 2022

    I have the same issue. I loaded TurboTax 2022 H&B last night. As the program loaded it said it found my previous year's returns, but and when I tried to upload last years tax info the program told me the 2021 tax return files, both TT file format and the TT PDF, were corrupted. I reloaded TT 2021 and it wouldn't load the 2021 returns either. I get the same when I try to upload TT backup file copies made last spring. Those returns were filed last March and there were no issues.  This is really ridiculous, folks. I'm paying $125 for THIS? Please fix your software. I've been a TT user since the mid 90s. If I have to reload everything manually TT and I are done.  

    Level 2
    January 29, 2023

    After several unhelpful calls to TurboTax support, I made a Eureka discovery about this issue.  I had exact same problem - TT 2022 could pull up my 2021 return file on initial screen but when I tried to “transfer return” - crickets.  I did steps 1 and 2 of solution here, followed by reversing step 2 (because after step 2, my TurboTax files disappeared entirely because they were on the cloud (One Drive).  After doing this, I was able to access and transfer 2021 return to 2022 TT.  I figured out something the TT support staff could not.

     

    https://www.cbackup.com/articles/cloud-file-provider-is-not-running.html#A1

    Level 2
    April 18, 2024

    Have used TT for many years, never before having to establish an "INTUIT" account. Bought the 2023 CD from COSTCO. Followed the instructions, created the required "INTUIT" account, completed the effort, saved the file and, luckily, I also saved a PDF version. Came back the next day to check my work before submission. Could NOT open the file. Kept getting a "Sorry, the file is corrupt." message.  The INTUIT "Contact" and "Help" features are absolutely WORTHLESS.  I talked to "Estrella" in Texas for more than 40 minutes. She used "Glance" to view my desktop and could NOT solve the problem. I told her I wanted a refund and she responded that she could arrange that and would send an Email to facilitate the refund. She did send an Email, but only an Email asking me to "review" TurboTax 2023 Deluxe. What a joke. Called again and got "Lindsay" in Ohio. Another hour wasted talking to a complete idiot. She was CLUELESS.  Finally decided to print the PDF copies of both Federal and State and file by mail. NEVER AGAIN WILL I USE TURBOTAX and will share my 2023 experience widely. GARBAGE SOFTWARE and ignorant people manning the help lines. My next internet stop tonight will be the COSTCO website where by way of a review I will share my INTUIT TURBOTAX experience with millions of COSTCO shoppers.