My TurboTax Deluxe 2018 purchase is not showing up under downloads. How can I download it?

Forum|Forum|7 years ago
June 1, 2019
3 replies
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mesquitebean

Level 15

If you purchased 2018 Deluxe download directly from TurboTax, it should show up at this link:

https://shopping.turbotax.intuit.com/app/downloads/

If it's not there, here's how to look for multiple accounts.

You can have up to 5 accounts that use the same email address for notification purposes. A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all.

To get a list of your User IDs and recover account access, you can use the tool at the link below. Try using your phone number first. After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and email address(es) that you can access, here's another method.
Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

melamat

Level 2

My 2020 TurboTax Premier software license (and software activation) code is not listed on my Intuit TurboTax online account. I purchased this software as a PC download from Amazon. I downloaded and activated the software with no problems. I even started to use the 2020 software by importing my personal information from my 2019 TurboTax Premier software. - - - Should I have been able to view my 2020 TurboTax Premier software license (and software activation) code on my Intuit TurboTax online account or are only purchases made directly with Intuit listed in the user's TurboTax online account? Hopefully, Intuit and/or customer users will be able to answer this question. I look forward to all feedback. Thanks. Carmelo Amato

DoninGA

Level 15

@melamat wrote:

My 2020 TurboTax Premier software license (and software activation) code is not listed on my Intuit TurboTax online account. I purchased this software as a PC download from Amazon. I downloaded and activated the software with no problems. I even started to use the 2020 software by importing my personal information from my 2019 TurboTax Premier software. - - - Should I have been able to view my 2020 TurboTax Premier software license (and software activation) code on my Intuit TurboTax online account or are only purchases made directly with Intuit listed in the user's TurboTax online account? Hopefully, Intuit and/or customer users will be able to answer this question. I look forward to all feedback. Thanks. Carmelo Amato

Only purchases made directly from TurboTax will have the activation code shown in your TurboTax download account.

See this TurboTax support FAQ for locating a license code - https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/01/852973