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Level 1
April 15, 2020
Question

My stimulus check was sent to a closed account. This was not the account I used for my current file.

  • April 15, 2020
  • 22 replies
  • 59 views
No text available

22 replies

KathrynG3
Level 14
April 15, 2020

It depends when the 2019 tax return was filed. It appears that the 2018 information was used instead. 

 

What your next steps are to retrieve the check depend on what type of account was closed from last year. If the account is no longer operational and is completely closed, a paper check would be issued. However, if the account still exists but is not in use, then you will need to get access to it.

  • If you no longer have access to your Turbo Visa Debit Card, don’t worry. You may still be able to get access to it.
    • If you have registered your card and know your login credentials, request a replacement card by signing in to your Turbo Visa Debit Card account using this link:  Report a Lost or Stolen Turbo Debit Card 
       
    • If you don’t know your account login information, call 888-285-4169 for assistance. 

You will not be charged for a replacement card or check; standard fees will be waived or refunded to youDue to unprecedented traffic they may experience some delays on the site or phone line. We know everyone is anxious to get their stimulus money and we appreciate your patience. For additional questions, including how to receive a check, Turbo Visa Debit Card site: Turbo Card Stimulus Check.

 

Or, go directly to IRS: Economic Impact Payment Get My Payment Resource  to update your details.

@Hshah0421

Level 2
April 16, 2020

Just how is the check sent if my card has been completely closed from 2018?  Been searching for hours and nowhere can I find that information.  I'm able to log-in to turbodebitcard.com, but it doesn't give me any privileges to access anything. Says the card is closed.  So, do I do nothing and wait for a check from TurboTax?  Is there a way to expedite the process?

Level 2
April 16, 2020

the site just reads I have a balance of $0.00.

Level 2
January 4, 2021

The IRS says it’s posted to my account today my account says it’s zero dollars my card says it doesn’t exist But it saying nothings posted to the account number and account number is the same as the IRS number

Level 2
January 4, 2021

I'm having the exact same problem. How do we fix it? I've tried calling the number on the back of the card all day and it just has me on hold forever. 

Level 2
January 5, 2021

The IRS says it was sent to the right account number but is the account number the same number as my last four digits of my card number because if so it’s different

Level 2
August 17, 2021

stimulas check went to closed account

Level 15
August 17, 2021

@Bertoldo123 If it went to a closed account it will go back to the IRS and then the IRS will mail a check to the address on your most recently processed tax return.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**