Please try the following steps which may help clear the loop you are experiencing: Log completely out of Turbo Tax. Then, clear your cache and cookies within your browser and completely close out of it. I have included the Help Articles below if you need assistance with clearing cache or cookies. Re-open the browser and log back into Turbo Tax and see if this fixes the situation. You can also try a different browser as well, or "incognito mode". If none of the above steps resolve the issue, please reach back out here in the thread and someone will follow up with the next steps. Clear CacheDelete Cookies

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martin261

Level 2

Question

My return won't go through. I click file and the screen goes white. The left bar is still there, but nothing in the middle window. What is going on?

Forum|Forum|3 years ago
January 26, 2023
3 replies
14 views

No text available

TurboTax Premier Online

HeatherPLO

Level 14

Please try the following steps which may help clear the loop you are experiencing:

Log completely out of Turbo Tax.
Then, clear your cache and cookies within your browser and completely close out of it. I have included the Help Articles below if you need assistance with clearing cache or cookies.
Re-open the browser and log back into Turbo Tax and see if this fixes the situation.
- You can also try a different browser as well, or "incognito mode".

If none of the above steps resolve the issue, please reach back out here in the thread and someone will follow up with the next steps.

Clear Cache

Delete Cookies

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

martin261Author

Level 2

Thank you. I tried these three suggestions and it still doesn't work. Any other ideas?

ChondelLO

Level 12

For help troubleshooting blank screens, missing buttons or images, please visit the link below. If you are still having this experience after trying these steps, please contact Customer Support for assistance.

Troubleshoot blank screens, missing buttons, or missing images - Intuit

How do I contact TurboTax? - Intuit

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"