My return was rejected and turbo tax was unable to fix it despite charging me $135. I was supposed to be refunded by a spokesperson, but I have not received a refund.

Forum|Forum|3 months ago
March 24, 2026
1 reply
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TurboTax Online

LeticiaF1

Level 12

Most returns are able to get fixed and get submitted again. You can find out what is causing your return to be rejected and ways to fix it if you follow the steps below:

Sign in to your account
Select the Fix my return button
- Follow any “fix it” instructions to update the information causing the rejection.

What does my rejected return code mean and how do I fix it?

If you need additional assistance to fix your rejection, give us more information and we can assist you more.

Regarding the fees TurboTax Online can be used at no cost up until the point that you submit payment. Once payment has been received, the product is considered to have been used to prepare your taxes, regardless of whether you print or electronically file your return, or if it's rejected.