My federal and state returns are accepted but my school return is rejected multiple times due to PIT-068.

Forum|Forum|2 years ago
February 18, 2024
1 reply
29 views

I have verified the data input into Turbo Tax - all Payer federal ID and state IDs are correct as well as the taxes withheld and the state code. I am at wits end to figure out why it keeps being rejected. I have used Turbo Tax for many years with the same income/withholding situations and have NEVER had a problem. When checking the filing status after the rejection - Turbo Tax says "we can help fix" the problem. However, NOTHING is indicated as to the problem

CatinaT1

Level 15

We would like to take a deeper dive into this message to assist you. In order to do this, it would be helpful to have a TurboTax ".tax2023" file that is experiencing this issue. You can send us a “diagnostic” file that has your “numbers” but not your personal information. If you would like to do this, here are the instructions: Go to the black panel on the left side of your program and select Tax Tools.

Then select Tools below Tax Tools.
A window will pop up which says Tools Center.
On this screen, select Share my file with Agent.
You will see a message explaining what the diagnostic copy is. Click okay through this screen and then you will get a Token number.
Reply to this thread with your Token number. This will allow us to open a copy of your return without seeing any personal information.

Here are the instructions if you are using TurboTax CD/Download:

Click on Online in the top left menu of TurboTax CD/Download for Windows
Select 'Send Tax File to Agent'
Write down or send an image of your token number then place in this issue.
We can then review your exact scenario for a solution.
Please also tell us any states included in the return.

We will then be able to see exactly what you are seeing and we can determine what exactly is going on in your return and provide you with a resolution.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

cahs5Author

Level 2

I spoke to a representative from Turbo Tax and they informed me that others had this issue and the only way to file would be to print and mail the return. I advised that that was unacceptable. I asked when Intuit would be sending an update to fix the problem; but, they informed me that it wasn’t their problem - it was the Ohio Department of Taxation. I have asked them this question - no response yet. However, my daughter had already e-filed the school returns using Turbo Tax software before my six times rejections. I used the state’s filing services to file my school return. I am seriously considering what software to use next year since Intuit Turbo Tax has greatly disappointed me this year.

owu7

Level 2

Any luck yet? I am having the same issue. I am not even receiving a reason why it is rejected. Everything is fine with federal and state. But SD keeps getting rejected.