My disc is not downloading correctly.

Forum|Forum|5 years ago
April 2, 2021
2 replies
35 views

I have install and uninstall the turbotax software. However, the download stops at the activate and goes not further. How can this situation be fixed?

TurboTax Online

Best answer by linaj20201

I will suggest you to contact TurboTax Support. Click here: TurboTax contact

linaj20201Answer

Level 14

I will suggest you to contact TurboTax Support. Click here: TurboTax contact

VolvoGirl

Level 15

Do you get a blank screen to enter the License Code to Activate the program?

Another user posted this fix. See if it works for you -
change your resolution to 800 x 600 (start>setting >system resolution. once it's been changed, your screen size will look very big. REMEMBER your initial resolution setting!

launch TT and the activation screen should launch. copy / paste in your activation code. you should get the 'all set' green check mark

change your resolution back to what is was originally.