Menu is FUBAR - does NOT provide next screen or form when entering "update" or "next". 1099-INT help email did NOT solve the problem

4 replies
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Second year where Turbo Tax Premier (desktop) on Windows 11 FAILS to move correctly through menu

TurboTax Online

DrMikeCarlAnswer

Level 2

Using take me through everything. Problems was in screen rendering. Screen graphics need to be set to Windows native mode. (Disable gaming optimization if on.) Also program must be started in Admin mode to enable TurboTax to make changes. This was default mode for my userid, but TurboTax required explicit start in Admin mode.

CatinaT1

Alumni - Intuit

You may need to do a manual update.

Try clearing your Cache and Cookies and then try this link instructions.

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DrMikeCarlAuthor

Level 2

Clearing all browser (Chrome & Edge) data & installing manual update did NOT solve the menu failure problem. When clicking on UPDATE in income screen menu the program FAILS to call up the 1099-INT form from the library. Am working on up to date Windows 11 machine with Chrome (& Edge) set as the default browser. THIS FAILURE MAKES TURBOTAX DESKTOP UNUSABLE

PatriciaV

Alumni - Intuit

Please clarify if you are choosing "Walk me through everything" to navigate through your income entries. Or are you using "I'll choose what I work on"? Have you tried deleting Form 1099-INT using Forms Mode to allow you re-enter the information?

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