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Level 1
February 2, 2020
Question

It won’t let me e-file since I don’t know my 5-digit pin but can’t I say I forgot it and get a reset link sent to my email?

  • February 2, 2020
  • 6 replies
  • 60 views
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6 replies

Level 2
February 14, 2020

would like to know the answer to this as well

CassLO
Level 11
February 14, 2020

The IRS has discontinued the e-filing PIN option. To verify your identity for e-filing, you’ll need to use last year’s adjusted gross income (AGI).

The e-filing PIN isn’t the same thing as the Self Select PIN or the IP PIN.

AlanT222 Employee Tax Expert"

Self-Select PIN Method for Forms 1040 and 4868 Modernized e-File (MeF)

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Level 2
February 24, 2020

I want to know the same. IRS keeps rejecting because pin is wrong on Turbos end. It will not let me file without entering a PIN. I know my AGI, but the PIN is the problem. How can I bypass putting in a PIN???? Please help! I walked through it with Turbo support and they said delete state ID info and try again. It did not work. PLEASE HELP!!!

CatinaT1
Level 15
February 24, 2020

The 5-digit pin number used for electronic signature is any 5-digit number you choose.

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Level 2
March 1, 2021

I had the same issue. I tried using the auto fill 5 digit number that was in the pin box and it was rejected. I tried leaving it blank and the it prompted me to enter a 5 digit number of my choice and it was still rejected. I have the AGI from the 2019 tax return and it is correct. I did not file electronically last year but did file on time and did not have any changes to the tax return. This is very frustrating. I don't understand why there is even a box for the pin if it is not necessary and seems to be causing so many problems. Please help!!!  Thank you