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J
jvlaginess13
Level 1
April 15, 2026
Question

Is turbotax causing problems for other people at the last phase of the filing process ? The system continues to get stuck at the File step

  • April 15, 2026
  • 1 reply
  • 81 views
I’ve updated my browser and tried different browsers but the online version of TurboTax and the Intuit Credit Karma app continue to hang or freeze at the last step of filing.

1 reply

CatinaT1
CatinaT1
Level 15
April 15, 2026

If you still experience the issue, please call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" and the agent should be able to help you. Here is how you reach customer service:  Turbo Tax Customer Service 

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